Our corporate and shipping offices are open from 9am to 5pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays.
We use the EXPEDITE MAIL SERVICE (EMS)
for 5 to 7 working days shipping and XEND EXPRESS
for 7 to 15 working days shipping. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
International Deliveries Reminders
Cancellations / Return to Vendor Items
- Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible if there will be any additional customs fee. We cannot ship overnight to international addresses; it takes 3 to 7 working days or 7 to 15 working days. The shipping cost depends on the weight of the package and country of destination. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has been shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country. If your country does not have EMS or 5 to 7 working days shipping, orders will be shipped automatically via REGISTERED POSTAL SERVICE or XEND EXPRESS, which is 2-4 weeks.
- Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
- If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we cannot issue you a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
- It is customers' responsibility to track their orders through your countries respective Postal Service Customs or Website, if available. You can email us if you are having problems tracking your orders or if there are any delays.
- Prepayment is required. Payment must be by credit card. Refunds are not available for wholesale purchases.
- We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or in climate weather conditions, and that delivery times frames will need to be extended for any processing time.
Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a refund will be issued, less shipping and handling charges. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.
Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.
- Address not existing.
- Person unknown at the address.
- Address vacant.
- Address Undeliverable
- Any other reason in which the customer is solely liable.
We DO NOT accept international orders by phone. You can call us if you have concerns other than placing an order and/or payment. If you intend to call us, please be reminded that all in information about us, products and pricing are already in our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.
Nonetheless feel free to contact us if you need to, since it's always our aim to provide excellent customer service.